Refund policy

Every plan starts with a free 14-day trial with no card, so you can be sure SafeRewind fits your team before paying anything. If it still turns out not to, here's how refunds work.

Your first payment

If you're not happy, ask for a refund within 14 days of your organisation's first payment and you'll get all of it back. No reason needed.

Renewals

Monthly renewals aren't refunded, but you can cancel at any time and you won't be charged again. Your plan stays active until the end of the month you've paid for.

Changing seats or plans

If you add seats or move to a bigger plan, you pay the difference for the rest of the current month. If you remove seats or move to a smaller plan, the new price applies from your next renewal.

When we're at fault

If SafeRewind is unavailable for a long time, or we remove a feature your plan depends on, we'll refund the affected period, whatever the timing.

How to ask

Payments are handled by Paddle, our reseller. Reply to your Paddle receipt or contact paddle.net, or email us at [CONTACT EMAIL] and we'll arrange it. Refunds go back to the original payment method, usually within 5–10 working days.

This policy doesn't affect any rights you have under consumer law.